Launcher Help.

Last editted on 10/30/2016 to remove/replace broken links and organize teh guide.

It was suggested by Frost that I do a little guide to possibly help folks out, so here it is. I take no credit for most of these fixes and quote the sources where possible. If someone for some reason has a problem with me using their fix let me know, and I will reword it and unquote you, but still use it. Just kidding, message me and I will add you to the contributor list if you want or remove it if you insist. Hope this helps some folks out.


FIRST AND FOREMOST, SEND IN A TICKET! IF NO ONE SENDS IN TICKETS, THEN PROBLEMS NEVER GET FIXED. SEND IN THOSE TICKETS!!!

To send in a ticket:

1. Go to https://help.daybreakgames.com/hc/en-us/categories/204228467-DC-UNIVERSE-ONLINE
   
2. Make sure DCUO is selected on teh top.
   
3. Click Contact Support.
   
4. Log in or make an account.
   
5. Do your ticket.

Translation software

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https://www.google.com/?gws_rd=ssl#q=google+translate

• General fixes.
  You can try these as a blanket fix in preparation for other fixes or if you are too lazy to do anything else.
  
  
  1. Run the program as admin.
     
  2. Allow file access. https://msdn.microsoft.com/en-us/library/bb727008.aspx
     
  3. Allow/exclude DCUO in your system security
     
  4. Scan your PC with system security. https://www.thebalance.com/best-free-antivirus-1356634 http://www.techradar.com/news/software/applications/best-free-anti-spyware-and-anti-malware-software-1321656
     
  5. Validate your game cache through Steam and teh launcher.
     
  6. Update your drivers, especially your sound and graphics.
• Launcher Closing issue.
  

  Originally posted by ♠๖ۣۜƘƗƬƬƴcrλfter™:

  so in detail, the game says your playing it but it closes then your profile icon goes blue.
  go to steam > C:\Program Files (x86)\Steam\SteamApps\common\DC Universe Online
  and then locate LaunchPad.exe and Rightclick > Properties > Compatibility > privilege level > Run this program as an administrator
  This should fix the problem and if this game works on mac sorry if i didn't help if you even have this problem.

  
  

  Originally posted by Lady Lightning:

  You can find installation help here: https://help.daybreakgames.com/hc/en-us/articles/217509478-Launchpad-is-stuck-or-won-t-download

  
  
• Launcher not starting/initiating
  
  

  Originally posted by LadyLightning:

  This (clicking play on the launcher but nothing happening) tends to happen, when the system doesn't have the minimum system requirements:

  
  
• Launcher Black Screen issue
  
  

  Originally posted by Frost:

  Problems and possible solutions.
  Problem: Launcher stuck at the black screen.
  Solutions:
  Delete "LaunchPad-User.ini"(or LaunchPad-User if file format is hidden) in the "Steam\steamapps\common\DC Universe Online\" folder.
  or
  Update Flash Player[get.adobe.com] for Internet Explorer(Launcher is based on it).
  or
  Replace "LaunchPad.exe" in the "Steam\steamapps\common\DC Universe Online\" folder with version of this file from official site[www.dcuniverseonline.com](probably this works for the eu version[www.dcuniverseonline.eu] too)
  
  
  

• Problem: "Unable to download Bad stream" error
  
  Solution: Disable your firewall/anti-virus. (I recommend making exceptions instead of disabling.)
  
  
  
• Problem: Cant launch the game after update - game crashing.
  
  Solution: Click the "Advanced tools" option in your launcher and then go to "Validate game assets -> Validate"
  
  

  For those having issues with the update (I.E. the update starts gets a small way through then the entire launcher just disappears).
  Open up your task manager and go to processes, have it sort by alphabitical. Now open launchpad, watch the task manager closely. you should see two awesomium processes there. Now quickly end one of the two awesomium processes before the update starts (this may take a couple tries).

  
  
  
• Problem: LaunchPad was unable to connect/Regional problems.
  
  

  Solution: Double click on "RegionalSettings.bat" in the "Steam\steamapps\common\DC Universe Online\" folder.
  
  If nothing from this guide works you should contact {Daybreak} Customer Support:

  
  

  Originally posted by Frost:

  http://steamcommunity.com/sharedfiles/filedetails/?id=158202990

  
  
• Problem = Launchpad not updating.
  
  

  Originally posted by http://steamcommunity.com/app/24200/discussions/0/350532536095893885/:

  
  
  ....After going back and fourth with Daybreak technical support, Here`s how I fixed it...
  
  1.Go to your game's folder and find the file "Launchpad-user.ini" and delete it.
  
  2.Then, go to C:\Users<USERNAME>\AppData\LocalLow and delete the entire "Daybreak Game Company" and "Sony Online Entertainment" folders...
  (These folders are flagged as "Hidden" - you will need to enable the "View Hidden Files
  and Folders" option in the Folder Options menu of your Windows Explorer)
  
  Once I did this, I FINALLY got it to patch, It crashed a few times in between before fully patching all the way to 100%, But once it was done, I was able to log in and play after that... Crisis on Infinite earth... Averted.

  
  
• For SOCKET ERRORS
  
  

  Originally posted by https://forums.daybreakgames.com/dcuo/index.php?threads/error-during-install-socketerror-host-not-found-11001.187099/:

  The most common causes of these launchpad connection errors is Bloatware. In these cases, a semi-malicious program (or group of programs) is preventing the launch pad from connecting. I have also included additional instructions to follow as subsequent steps if removing bloatware did not resolve the issue.
  
  1. To fix this, you will need to remove said bloat ware programs in order to connect. Some common software to look for is below.
  • Browser Safeguard
  • Browser Infrastructure Helper
  • Search Protect
  • Browser Defender
  • Severeweatheralerts.exe
  
  2. Reset your Internet options by following these instructions: First, make sure to have all browsers and the Launchpad closed. Next, go to Start > Control Panel > Internet Options > Clik the Advanced Tab. On the Advanced Tab Afterward click Reset > Delete Personal Settings > and click Ok. Then go back on the Internet Options and on the advanced tab. scroll down to Security and un-check "Check Server Certificate Revocation" and *Do Not Save Encrypted Pages to Disk* then click on Ok.
  
  3. Windows Proxy Settings: Please refer to the Knowledgebase article for assistance with these steps: http://help.soe.com/app/answers/detail/a_id/28400
  
  4. LP4 Cache Settings: If some cached information is preventing the LP4 from working properly, they can clear the LP4 cache by going to the game's folder and finding the launchpad.libs folder. From there, delete the launchpad.cache folder and try accessing the game once again.
  
  5. Anti-Virus / Firewall Software: It is not advisable to fully disable AV/FW software, but you will want to make sure the proper exceptions have been made for all security software.
  
  6. Client Reinstallation: This is a last ditch effort – as I’m sure you know, reinstalling takes time, and not an initial recommendation. In some rare cases, however, reinstalling the client will fix this error.”

• Launcher Crashes
  
  

  Originally posted by http://articles.pubarticles.com/how-to-easily-fix-dc-universe-online-launcher-crashes-1295233255,81000.html:

  Fix DC Universe Online Launcher Crashes Step 1:
  Add DCUO and DCUO Launch Pad to your firewall exceptions list. Make sure your antivirus is not blocking the executable.
  
  Fix DC Universe Online Launcher Crashes Step 2:
  Make sure you have enable Active X controls in your internet explorer that are required to run the Launcher properly to start the game.
  
  Fix DC Universe Online Launcher Crashes Step 3:
  Make sure you have Flash Installed if not, install it from here.
  
  Fix DC Universe Online Launcher Crashes Step 4:
  Delete your temporary internet files and clean your cookies/cache.

  
  

• Originally posted by [DSL:

  TimTheBretonFromCyrodiil] It seems like this game REALLY does not like my computer...[/b]
  
  It crashes whenever I:
  -Alt-Tab
  -Disable Fullscreen
  -Disable V-Sync
  -Mess with ANY settings that affect the window resolution or size.
  
  Also, the steam overlay broke after my first time running the game.
  
  I'm on Windows 10, I have 12 gigs of ram, a GeForce GTX 760, And an AMD FX 6300 x6 processor.
  
  Can anyone help me out here?
  
  UPDATE:I figured it out. NVidia Shadowplay, the program I was using to determine FPS, was ♥♥♥♥ing with it.

  
  
• Recently had a problem where my client seemed to have gotten corrupted. I could not change certain settings, my resolution was locked at a low setting, and menus were seemingly removed from the game, I did this wild, outlandish thing that no one does and sent in a ticket and here is the solution I got.
  
  

  Originally posted by DCUO Support:

  You may want to make backups and then delete the following file:
  <computer name>.dcoprofile
  
  (NOTE: This could be located in "C:\Users<username>\Documents\My Games\DC Universe Online\DCGame\SaveData" on some systems)
  
  As well as the character files:
  <username>_CharacterCache (same file location as above)
  
  Next, delete the CONFIG folders under both the DCGAME folder and the ENGINE folders by following these instructions:
  
  Open the DC Universe Online LaunchPad. (Do not login at this time.)
  Click Advance Tools, Open Game Directory, then close the LaunchPad.
  Double-click UNREAL3.
  Double-click DCGAME and right-click on CONFIG select Delete.
  Double-click SaveData and delete the .dcoprofile file. (NOTE: see backup file location from above if not located in UNREAL3 folder)-Backtrack to Step 3.
  Double-click ENGINE and right-click CONFIG and select Delete.
  Close all open folders and restart DC Universe Online using the LaunchPad to login and play.
  
  If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

  
  
• Problem = the application was unable to start correctly error (0xc000007b)
  
  

  Originally posted by http://steamcommunity.com/app/24200/discussions/0/630800443513448508/:

  Head over to microsoft website and download the following:
  
  Microsoft .NET Framework 4 (Web Installer)
  Visual C++ Redistributable for Visual Studio 2012 Update 4
  
  and if you are still facing the error then download Directx
  
  (Use Google to find the links.)

  
  
• Invalid Key
  
  

  Originally posted by TreDizzyDog:

  Product key for DCUO is invalid. .... put the code in on the DCUO website and not on steam.

  
  
• HTTP exception unhandled response.
  
  

  In order to possibly resolve this issue, go to your game's folder and find the launchpad.libs folder. From there, delete the launchpad.cache folder and try accessing the game once again.
  
  If this does not resolve your issue please reset your Internet options by following these instructions: Go to Start > Control Panel > Internet Options > Click the Advanced Tab. On the Advanced Tab Afterward click Reset > Delete Personal Settings > and click Ok. Then go back on the Internet Options and on the advanced tab, scroll down to Security and un-check "Check Server Certificate Revocation" and "Do Not Save Encrypted Pages to Disk" then click on Ok.

  Might also be a networking/firewall issue. Make sure your system security or router isn't blocking or interfering with the game.
  
  Editting file permissions on Windows 8.1 (and possibly others, use google if not.)
  

  Right click, go into properties, the security tab, then edit permissions to full control.

  
  
• General Info
  

  Originally posted by Owedevil:

  Update your software, particularly your graphics drivers, make sure DCUO is allowed in your system security, if you dont have any system security get one and scan your PC for maleware, run DCUO as administrator, validate game assets through Steam, if nothing works reinstall your game and if that does not work use teh non-Steam DCUO client.

  
  

  Google keywords DCUO launcher fixes and you'll get multiple helpful sites which have some good info.

  
  

  Originally posted by Bardor:

  make sure launchpad.exe file isnt in compatability mode it wont start that way i had it in that for the longest time started working as soon as i turned it off.

  
  Tons of good general info can be gotten here, but careful of outdated/obsolete things;
  

  Originally posted by LadyLightning:

  Almost all of your questions can be answerd with this:
  https://forums.daybreakgames.com/dcuo/index.php?threads/guide-index.235407/

  
  Will throw this in, too. Optimizing Windows 10. The most common problem with Windows 10 is upgrading then having game launchers break. Simply validate your game cache to fix that.
  

  http://steamcommunity.com/app/214950/discussions/0/357287935549710671/

  
  If anyone has something to add to it feel free. If something works, quote with what worked, if you have time.